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Vatche Yergatian
General Manager of Marriott Hotels and Resorts Jordan.

Vatche started his career in the Hospitality Industry in 1974 after graduating from school. In an interview with "I" Jordanian magazine (July 2006) he explains: "I started from scratch; from a Front Office Receptionist to various positions in different departments, seeking opportunities in different companies. Later, I moved abroad and resettled back in Jordan in 1984, where I started working with Marriott Hotel, enabling me to work in different locations, including Poland, Beirut, and Eastern Europe. This was a very challenging experience, mainly because these locations were still underdeveloped in Hospitality standards, and I am glad to have been part of the process; training staff through instilling within them a love of the Industry."

After concluding his tasks in various locations, Vatche was moved to the Marriott Hotel head quarters in Washington DC. He was in charge of training staff in 250 Marriott Hotels worldwide, which he did for six continuous years. Today (2006), Vatche has re-settled back in Jordan, and is successfully managing one of the finest hotels in Jordan.

"Hospitality is a much better word than "service", to describe what we should be providing. Our terminology should change in the entire Service Industry, at least in 'Hospitality'; drop the use of 'Customer Service', and replace it with 'Customer Hospitality.' The Hospitality business requires us to focus on providing all customers with an experience to remember."

The above statement summerizes Vatche Yergatian's philosophy.
 
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